Consider Microsoft

Microsoft is a good example of the next phase of product development. Taking into account the ongoing decline in prices (according to the famous Moore's Law[56]), Bill Gates offered a range of products that would do whatever you wanted as long as you had a keyboard. Microsoft Office is often called bloatware; Office is the Model T of the workplace but fully loaded with accessories you didn't order. It contains not only word processing and spreadsheet applications but also many functions that nobody will ever fully utilize. Those functions are there (somewhere) if you can find them, but most people don't even know they exist.

Microsoft has caught plenty of flak from its critics for its approach to product development. Why include ...

Get The Google Way now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.