Practical Zendesk Administration, 2nd Edition

Praise for Practical Zendesk Administration

“In today’s ever-changing business world, sustaining your competitive advantage comes down to maintaining great customer relationships. The Zendesk customer service platform has helped Box provide outstanding customer service, and the best practices in this book are a useful tool to help your organization do the same thing.”

— Aaron Levie Co-Founder and CEO at Box

“I can think of none more qualified to write this book than Stafford Vaughan. Not only is he an expert in Zendesk best practices, but his hands-on experience in using Zendesk and teaching Zendesk training courses means you’ll learn valuable tips that will save you time and eliminate error. No Zendesk administrator should be without this book.”

— Micah Solomon Bestselling Author of High-Tech, High-Touch Customer Service

“Cloud, mobile and SaaS are driving radical changes in technology business models. Customer support models and expectations have changed too, and you need to be ready. Stafford has led hundreds of top companies to successful next-generation customer support. You won’t find a greater expert on practices and approaches for Zendesk-driven customer support. If you’re responsible for a Zendesk deployment, get this book now.”

— Carson Sweet Co-Founder and CEO at CloudPassage

“This book comes at the right point in time. We have already been using Zendesk for more than a year and a half, and feel we have a very good knowledge of the system, but this book provides additional ...