A worldwide leader in business
communications products and services, Avaya chooses Safari Books Online
to deliver vetted, up-to-date technology information to its core R&D
"The books and other
resources available from Safari Books Online are a good ﬁt for
our engineers and developers. And, our team members can access all of
that material whenever and wherever they need it."
—Sharon Golan,Senior Engineering Manager responsible for Global R&D training
Books Online is a great resource for our engineers. To have a
comprehensive library available just a click away is amazing.Safari
Books Online brings the Web's ubiquitous ease of access and
true,authoritative depth of content together in one simple package."
—H.W. - Vice President, Architecture, Avaya
access to Safari Books Online allows me to get the latest information
as soon as it's available. And, I can download books to mobile devices
so they can be accessed even if no network connection is available—I can
easily carry around a fairly complete library on my phone and tablet!"
—R.Y. - Senior Software, Engineer, Avaya
Avaya is a ten-year-old company that was spun out of Lucent
Technologies in 2000. Avaya provides communications systems, contact
centers, data solutions and related services to leading businesses and
organizations around the world. Based in Basking Ridge, NJ, Avaya is the
world's leading vendor of enterprise telephony and contact center
systems and has enjoyed a solid reputation for providing its customers
with communications and collaboration technologies that help them boost
productivity and compete more successfully and cost-effectively. Avaya
is heavily invested in R&D to develop innovative, next-generation
products that will help bolster its market share, increase its product
offerings and position it solidly at the forefront of the global
Avaya's R&D group consists of about 3,000 professionals
dispersed around the globe. This group is an important component of
Avaya's competitiveness and long-term success. It is imperative that the
R&D team has the ability to quickly learn new skills and acquire
new knowledge according to the demands of their jobs and the new
products and technologies being offered by Avaya.
Avaya had subscribed to an online resource library accessible to various
departments throughout the company. R&D managers found that the
existing digital library did not provide their group with suitable
access to the technology information they needed the most, and it did
not contain some of the leading technology publishers. Training managers
needed to ﬁnd a cost-effective, technology-rich resource that
complimented existing training tools and information sources. Their
solution had to meet speciﬁc criteria suggested, in part, by employees
themselves. It had to:
Contain reliable, vetted sources that the R&D team relied upon and used every day, especially content from O'Reilly Media;
Save time and increase productivity by
providing more targeted search results than, for example, Google's broad
Be accessible wherever and whenever it was needed;
Be economically feasible, meaning that it had to be used by everyone in R&D with subscription access.
Avaya's learning managers determined that the R&D team
consistently requested books and resources from O'Reilly Media, citing
O'Reilly Media as one of the leaders in technology and programming
publications and information. Safari Books Online is the only online
library that partners with both O'Reilly and Pearson Technology, the two
publishers accounting for more than 55% of the leading technology books
currently sold. It was clear that Safari Books Online best met the
needs of Avaya's R&D group.
The pilot subscription program rolled out in October of 2009. All 250
licensed seats were claimed within two days. Safari Books Online revised
the license agreement to 500 seats, which were ﬁlled within 60 days.
Today, Avaya has a license agreement for 1,000 seats and considers the
subscription offering a succes:
Avaya's subscription to Safari Books
Online provides unlimited access to over 14,000 technical and business
books, videos, guides and thousands of articles on emerging technology
In the ﬁrst 10 months of service, 1090 Avaya employees signed up for
access to Safari Books Online, utilizing 109% of the 1,000 available
licenses and far exceeding the original commitment level.
In the ﬁrst 10 months, Avaya employees
accessed a total of4225 separate titles, with hundreds of users viewing
the same titles multiple times.
The total number of titles viewed by Avaya employees in the ﬁrst 10 months was over 20,000.
The top 5 publishers referenced by Avaya employees in the ﬁrst 10 months are:
O'Reilly (exclusive to Safari Books Online)
Addison-Wesley Professional (exclusive to Safari Books Online)
Prentice Hall (exclusive to Safari Books Online)
John Wiley & Sons